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Dear guests and partners,
The core value of our company is “to take care of our guests and associates”. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organisation (WHO) declared a pandemic. These times ask for care, flexibility, responsibility and patience in order to bring life back to normal.
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the efforts of healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our hotels.
In this climate, we know travel may not be your first thought, but we want you to know the safety of our guests and associates is our top priority. We want to thank you in advance for putting your trust in Hotel Medena as you plan for future travels.
Below is an update on what we are doing according to the current situation:
When you book
Be confident that when you book a stay at any of our accommodation that we are doing everything we can to have accommodation ready for you. We are closely monitoring WHO, the Centres for Disease Control and Prevention and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.
Before your stay
Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy. Our wish is to provide our guests the most flexibility in these challenging times.
- For guests with existing individual reservations for Hotel for arrivals until 20.06.2020 we will allow changes according to the official price list of the new period of reservation or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date.
- For guests with existing reservations and those making a new reservation for Hotel for arrivals from the period of 20.06.2020, we will allow those reservations to be changed according to the official price list of the new period of reservation or cancelled at no charge up to 7 days before arrival date
Please visit our website for the most up-to-date information and for additional details about availability and exclusions or contact our call center:
- Phone: 00385 21 555 949
- E-Mail: info@hotelmedena.com or sales@hotelmedena.com
During your stay
We recognize that the COVID-19 virus has required us to be more mindful as we go through our regular activities. Daily, our hotels are working to ensure that they meet the latest guidance from WHO on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and well being are our first priority.
We believe that better days are near and we are looking forward to creating holiday memories together.
Hotel Medena
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Dragi gosti i partneri,
Osnovna vrijednost naše kompanije je „briga o našim gostima i suradnicima“. Ova misao vodi nas dok se suočavamo s teškim izazovom reagiranja na coronavirus (COVID-19) koji je Svjetska zdravstvena organizacija proglasila pandemijom. Ovakva vremena traže brigu o čovjeku, fleksibilnost, odgovornost i strpljivost, sve kako bi smo što prije normalizirali život.
Suosjećamo se sa svim ljudima koji su pogođeni ovim neviđenim događajem. Cijenimo zdravstvene radnike, lokalne zajednice i vlade širom svijeta koji rade na tome da spriječe ovaj coronavirus. Budno pratimo situaciju COVID-19 i svakodnevno držimo mjere predostrožnosti kako bismo osigurali zdrav boravak u bilo kojem od naših hotela.
U ovoj nepredvidivoj situaciji znamo da putovanje možda nije vaša prva misao, ali naglašavamo da je sigurnost naših gostiju i suradnika naš glavni prioritet. Želimo vam unaprijed zahvaliti na ukazanom povjerenju prema Hotelu Medena, dok planirate buduća putovanja.
U nastavku ćemo vam dati naša pojašnjenja, prema trenutnoj situaciji :
Kad rezervirate
Kada rezervirate boravak u bilo kojem od naših objekata, trebali biste imati povjerenja u to da radimo sve što možemo kako bismo vam omogućili smještaj. Pomno pratimo Svjetsku zdravstvenu organizaciju (WHO), centre za kontrolu i prevenciju bolesti i lokalne zdravstvene agencije za najnovija zbivanja vezana uz COVID-19 te slijedimo upute državnih i javnih zdravstvenih službenika.
Prije boravka
S obzirom na utjecaj COVID-19 na način na koji radimo, družimo se i putujemo, prilagođavamo našu politiku otkazivanja smještaja. Želja nam je našim gostima pružiti maksimalnu fleksibilnost u ovim zahtjevnim vremenima.
- Za goste s postojećim individualnim rezervacijama za smještaj u Hotelu s dolaskom do 20.06.2020, omogućiti ćemo promjene prema važećim cijenama novog termina boravka ili otkazivanje bez naknade do 24 sata prije dolaska.
- Za goste s postojećim ili novim individualnim rezervacijama za smještaj u Hotelu s dolascima nakon 20.06.2020, omogućit ćemo promjene prema važećim cijenama novog termina boravka ili otkazivanje bez naknade do 7 dana prije dolaska
Posjetite našu web stranicu za najnovije informacije i dodatne detalje o dostupnosti i izuzećima ili kontaktirajte naš call centar:
- Broj telefona: 00385 21 555 949
- E-Mail: info@hotelmedena.com ili sales@hotelmedena.com
Tijekom boravka
Svjesni smo da je virus COVID-19 od svih nas zahtjevao da budemo pažljiviji dok prolazimo kroz redovne aktivnosti. Svakodnevno radimo na tome da osiguramo ispunjavanje najnovijih smjernica WHO-a o higijeni i čišćenju. Zdravstvene zaštitne mjere i procedure u našim hotelima napravljene su za suzbijanje širokog spektra virusa, uključujući COVID-19 te obuhvaćaju sve, od higijene pranja ruku i specifikacija proizvoda za čišćenje do gostinjske sobe i postupaka čišćenja zajedničkog prostora.
Svjesni smo da su ovo nemirna vremena i bez obzira da li putujete sada ili u budućnosti, želimo da znate da su Vaša sigurnost i dobrobit naš prvi prioritet. Vjerujemo da su bolja vremena blizu i veselimo se zajedničkom stvaranju uspomena.
Hotel Medena
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