{"id":4666,"date":"2020-04-15T15:01:46","date_gmt":"2020-04-15T15:01:46","guid":{"rendered":"http:\/\/www.hotelmedena.com\/?p=4666"},"modified":"2020-04-15T15:36:36","modified_gmt":"2020-04-15T15:36:36","slug":"covid-19-info-i-pravila-otkazivanja","status":"publish","type":"post","link":"https:\/\/www.hotelmedena.com\/hr\/2020\/04\/15\/covid-19-info-i-pravila-otkazivanja\/","title":{"rendered":"[:en]Booking and Cancellation Policy During the COVID-19 Pandemic[:hr]Uvjeti bookiranja i otkazivanja rezervacije za vrijeme trajanja pandemije COVID-19[:]"},"content":{"rendered":"<p>[:en]<\/p>\n<h2><b style=\"font-size: 16px;\">Dear guests and partners,<\/b><\/h2>\n<div>\n<p>The core value of our company is \u201cto take care of our guests and associates\u201d. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organisation (WHO) declared a pandemic. These times ask for care, flexibility, responsibility and patience in order to bring life back to normal.<\/p>\n<p>Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate\u00a0the efforts of\u00a0healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our hotels.<\/p>\n<p>In this climate, we know travel may not be your first thought, but we want you to know the safety of our guests and associates is our top priority. We want to thank you in advance for putting your trust in Hotel Medena as you plan for future travels.<\/p>\n<p>Below is an update on what we are doing according to the current situation:<\/p>\n<p>&nbsp;<\/p>\n<h4><b><i>When you book<\/i><\/b><\/h4>\n<p>Be confident that when you book a stay at any of our accommodation that we are doing everything we can to have accommodation ready for you. We are closely monitoring WHO, the Centres for Disease Control and Prevention and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.<\/p>\n<p><b><i>Before your stay<\/i><\/b><\/p>\n<p>Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy. Our wish is to provide our guests the most flexibility in these challenging times.<\/p>\n<ul>\n<li>For guests with existing individual reservations for Hotel for arrivals <b>until\u00a0<\/b>20.06.2020 we will allow changes\u00a0according to the official price list of the new period of reservation or cancelled at no charge up to 24 hours before a guest\u2019s scheduled arrival date.<\/li>\n<li>For guests with existing reservations and those making a new reservation for\u00a0 Hotel for arrivals <b>from<\/b>\u00a0the period of 20.06.2020, we will allow those reservations to be changed according to the official price list of the new period of reservation or cancelled at no charge up to 7 days before arrival date<\/li>\n<\/ul>\n<p>Please visit our website for the most up-to-date information and for additional details about availability and exclusions or contact our call center:<\/p>\n<ul>\n<li>Phone: 00385 21 555 949<\/li>\n<li>E-Mail: <a href=\"mailto:info@hotelmedena.com\">info@hotelmedena.com<\/a>\u00a0or\u00a0<a href=\"mailto:sales@apartmani-medena.hr\" target=\"_blank\" rel=\"noopener noreferrer\">sales@hotelmedena.com<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><b><i>During your stay<\/i><\/b><\/h4>\n<p>We recognize that the COVID-19 virus has required us to be more mindful as we go through our regular activities. Daily, our hotels are working to ensure that they meet the latest guidance from WHO on hygiene and cleaning. Our hotels\u2019 health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.<br \/>\nWe recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and well being are our first priority.<br \/>\nWe believe that better days are near and we are looking forward to creating holiday memories together.<\/p>\n<p>Hotel Medena<\/p>\n<\/div>\n<p>[:hr]<\/p>\n<p style=\"font-weight: 400;\"><strong>Dragi gosti<\/strong><strong>\u00a0i partneri,<\/strong><\/p>\n<p style=\"font-weight: 400;\">Osnovna vrijednost na\u0161e kompanije je\u00a0\u00a0\u201ebriga\u00a0o na\u0161im gostima i suradnicima\u201c. Ova\u00a0misao\u00a0vodi nas dok se suo\u010davamo s te\u0161kim izazovom reagiranja na coronavirus (COVID-19) koji je Svjetska zdravstvena organizacija proglasila pandemijom.\u00a0Ovakva vremena tra\u017ee brigu o \u010dovjeku, fleksibilnost, odgovornost i strpljivost, sve kako bi smo \u0161to prije normalizirali \u017eivot.<\/p>\n<p style=\"font-weight: 400;\">Suosje\u0107amo se sa svim\u00a0ljudima\u00a0koji su pogo\u0111eni ovim nevi\u0111enim doga\u0111ajem.\u00a0Cijenimo zdravstvene radnike, lokalne zajednice i vlade \u0161irom svijeta koji rade na tome da sprije\u010de ovaj coronavirus.\u00a0Budno pratimo situaciju COVID-19 i svakodnevno dr\u017eimo mjere predostro\u017enosti kako bismo osigurali zdrav boravak u bilo kojem od na\u0161ih hotela.<\/p>\n<p style=\"font-weight: 400;\">U ovoj nepredvidivoj situaciji znamo da putovanje mo\u017eda nije va\u0161a prva misao, ali nagla\u0161avamo da je sigurnost na\u0161ih gostiju i suradnika na\u0161 glavni prioritet. \u017delimo vam unaprijed zahvaliti na ukazanom povjerenju prema Hotelu Medena, dok planirate budu\u0107a putovanja.<\/p>\n<p style=\"font-weight: 400;\">U nastavku \u0107emo vam dati na\u0161a poja\u0161njenja, prema trenutnoj situaciji :<\/p>\n<p style=\"font-weight: 400;\"><strong><em>Kad rezervirate<\/em><\/strong><\/p>\n<p style=\"font-weight: 400;\">Kada rezervirate boravak u bilo kojem od na\u0161ih objekata, trebali biste imati povjerenja u to da radimo sve \u0161to mo\u017eemo kako bismo vam omogu\u0107ili smje\u0161taj. Pomno pratimo Svjetsku zdravstvenu organizaciju (WHO), centre za kontrolu i prevenciju bolesti i lokalne zdravstvene agencije za najnovija zbivanja vezana uz COVID-19\u00a0te\u00a0slijedimo upute dr\u017eavnih i javnih zdravstvenih slu\u017ebenika.<\/p>\n<p style=\"font-weight: 400;\"><strong><em>Prije boravka<\/em><\/strong><\/p>\n<p style=\"font-weight: 400;\">S obzirom na utjecaj COVID-19 na na\u010din na koji radimo, dru\u017eimo se i putujemo, prilago\u0111avamo na\u0161u politiku otkazivanja\u00a0smje\u0161taja.\u00a0\u017delja nam je\u00a0na\u0161im\u00a0gostima\u00a0pru\u017eiti maksimalnu\u00a0fleksibilnost u ovim zahtjevnim vremenima.<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Za goste s postoje\u0107im individualnim rezervacijama za smje\u0161taj u Hotelu s dolaskom <strong>do 20.06.2020<\/strong>, omogu\u0107iti\u00a0\u0107emo promjene\u00a0prema va\u017ee\u0107im cijenama novog termina boravka ili otkazivanje bez naknade do 24 sata prije dolaska.<\/li>\n<li>Za goste s postoje\u0107im ili novim individualnim rezervacijama za smje\u0161taj u Hotelu s dolascima <strong>nakon 20.06.2020<\/strong>, omogu\u0107it \u0107emo promjene prema va\u017ee\u0107im cijenama novog termina boravka ili otkazivanje bez naknade do 7 dana prije dolaska<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Posjetite na\u0161u web stranicu za najnovije informacije i dodatne detalje o dostupnosti i izuze\u0107ima\u00a0ili kontaktirajte na\u0161 call centar:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Broj telefona: 00385 21 555 949<\/li>\n<li>E-Mail:\u00a0<a href=\"mailto:info@hotelmedena.com\">info@hotelmedena.com<\/a>\u00a0ili\u00a0<a href=\"\/hr\/sales@hotelmedena.com\/\">sales@hotelmedena.com<\/a><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong><em>Tijekom boravka<\/em><\/strong><\/p>\n<p style=\"font-weight: 400;\">Svjesni smo da je virus COVID-19 od svih nas zahtjevao da budemo pa\u017eljiviji dok prolazimo kroz redovne aktivnosti. Svakodnevno radimo na tome da osiguramo ispunjavanje najnovijih smjernica WHO-a o higijeni i \u010di\u0161\u0107enju. Zdravstvene za\u0161titne mjere i procedure u na\u0161im hotelima napravljene su za suzbijanje \u0161irokog spektra virusa, uklju\u010duju\u0107i COVID-19 te obuhva\u0107aju sve, od higijene pranja ruku i specifikacija proizvoda za \u010di\u0161\u0107enje do gostinjske sobe i postupaka \u010di\u0161\u0107enja zajedni\u010dkog prostora.<\/p>\n<p style=\"font-weight: 400;\">Svjesni smo da su ovo nemirna vremena i bez obzira da li putujete sada ili u budu\u0107nosti, \u017eelimo da znate da su\u00a0Va\u0161a\u00a0sigurnost i dobrobit na\u0161 prvi prioritet.\u00a0Vjerujemo da su bolja vremena blizu i veselimo se zajedni\u010dkom stvaranju uspomena.<\/p>\n<p style=\"font-weight: 400;\"><em>Hotel Medena<br \/>\n<\/em><\/p>\n<p>[:]<\/p>","protected":false},"excerpt":{"rendered":"<p>[:en] Dear guests and partners, The core value of our company is \u201cto take care of our guests and associates\u201d. <a href=\"https:\/\/www.hotelmedena.com\/hr\/2020\/04\/15\/covid-19-info-i-pravila-otkazivanja\/#more-'\" class=\"more-link\">&#8230; \u00bb\u00bb<\/a><\/p>","protected":false},"author":3,"featured_media":4678,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sve"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - 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